Refund Policy

1. The short version

Cancel anytime in one click from the Billing page. You keep paid access until the end of your current billing period, then your account drops to the free Import tier. We don’t refund partial months — but if we charged you in error, or the Service failed to work for you and we couldn’t fix it, we make it right.

2. Free plan

The Import plan is free forever and requires no payment method, so there is nothing to refund.

3. Paid plans: how cancellation works

• Subscriptions are billed monthly in advance through Stripe, on the anniversary of your upgrade date.
• Cancelling stops future charges. Your plan stays active until the end of the current paid period — no cut-off mid-month, no data loss on the day you cancel.
• After the paid period ends, your account automatically falls back to the free Import tier (50 imports/month, 1 store, manual fulfillment). Your products, orders, and history are kept.
• We do not provide refunds for the unused portion of a billing period after voluntary cancellation — this is standard for monthly SaaS and is why we keep the paid period running to its end.

4. When we do refund

• Billing errors: duplicate charges, charges after cancellation, or being billed for the wrong plan are refunded in full once confirmed. Report these to [SUPPORT_EMAIL] with your account email and invoice.
• Service failures on our side: if a core paid feature (e.g. auto-orders, order sync) is broken for an extended period and we cannot fix or work around it within a reasonable time, you can request a refund of the affected billing period.
• Unauthorized charges: if someone used your account without permission, tell us immediately; we investigate and refund where the charge was genuinely unauthorized.

Refunds are issued to the original payment method via Stripe and typically arrive within 5–10 business days.

5. What we don’t refund

• Supplier costs, shipping fees, or marketplace fees — those are between you and your suppliers/channels, not us.
• Suspended selling accounts or policy violations on Shopify, eBay, or elsewhere — account compliance is your responsibility (see our Terms of Service).
• Charges from previous billing periods reported more than 60 days after the invoice date.

6. Chargebacks

Please contact us first at [SUPPORT_EMAIL] before filing a chargeback — we resolve billing disputes faster than the card-network process, and a chargeback forces us to suspend the account while it is investigated.

7. Questions

Billing questions: [SUPPORT_EMAIL]. Postal: [COMPANY_ADDRESS].